Frequently asked questions
About the report
â–¸Is the HS code guaranteed?
No. It's an expert-level suggestion with reasoning you can check. For certainty, confirm with your customs broker or apply for an Advance Ruling (CAAR).
â–¸Where do the duty rates come from?
The assistant searches official Indian government sources (CBIC, DGFT, ICEGATE and others) and tells you what it confirmed there and what is from general knowledge.
â–¸What's in a full report?
The 8-digit ITC-HS code with reasoning, a duty calculation in rupees (BCD, AIDC, SWS, IGST, cess and anti-dumping duty where it applies), FTA benefit, DGFT import policy, a compliance checklist (BIS, WPC, FSSAI, EPR and so on) and pointers on export benefits. You can ask follow-up questions and download it as a PDF.
â–¸Can I use a photo, and in which languages?
Yes. Upload a photo or take one with your phone camera, or describe the product. You can type in English, Hindi or Hinglish.
â–¸Does it work for exports?
Yes, for the HS code, export policy and pointers on RoDTEP and duty drawback. Import duty and FTA sections are most detailed for imports into India.
Plans and payment
â–¸What counts as one report?
One product. Clarifying questions and follow-ups about that same product are included.
â–¸What do I get for free?
1 lookup every month, with the HS code, the reasoning and basic duty rates. The full report (detailed duty, FTA, policy and compliance) needs a paid report or plan. No credit card is needed to start.
â–¸Do plans renew automatically?
No. Monthly and yearly plans are prepaid and don't renew, so there is nothing to cancel. Unused reports expire at the end of the period; one-time reports never expire.
â–¸Do I get a GST invoice?
Yes. Every payment gets a GST tax invoice from Matvextrade. Add your GSTIN at checkout to claim input tax credit.
â–¸Can I get a refund?
Unused plans and one-time reports can be refunded within 7 days of payment. Used reports can't be refunded. If a lookup fails because of a technical error, the report is returned to your account automatically. See the Refund Policy for details.
Checklist Approval Check
â–¸What does the Checklist Approval Check do?
Before you approve the checklist your CHA sends (Bill of Entry or Shipping Bill), upload it with the supplier invoice (plus packing list or BL if you have them). EximSetu re-checks the HS code of every item, the values, totals, currency and exchange rate, IEC and GSTIN, weights and packages, FTA claims, licences and anti-dumping duty. You get a 🔴 fix / 🟡 verify / 🟢 OK report with the ₹ impact and a ready message to send to your CHA or client.
â–¸How much does a checklist check cost?
Your first check is free. After that: ₹99 for a single check, ₹799 for 12 checks (Importer pack) or ₹2,399 for 40 checks (Business pack), all + GST. Bought checks stay valid for 6 months from your latest purchase. Customs brokers can contact us for a volume plan. Checks are bought separately from HS code reports. If a check fails because of a technical error, the credit is returned automatically.
â–¸Do you keep my shipment documents?
No. The documents are sent to our AI provider once to make the report and are not stored. Only the file names and the finished report are saved in your account.
Privacy and data
â–¸What happens to my photos and product details?
They are sent to our AI provider to generate your report and are saved in your account so you can see your history. You can ask us to delete your account and lookups at any time. See the Privacy Policy for details.
â–¸Are the free tools private?
Yes. The duty calculator, landed cost calculator, document checklist and Incoterms guide run in your browser. Nothing you type in them is sent to us.