Refund and Cancellation Policy

Reports are digital and are generated immediately, and each one has a real cost to produce. So:

• Used reports are not refundable, including when you disagree with a suggested classification.
• Unused plans: if you haven't used any report from a monthly or yearly plan, you can ask for a full refund within 7 days of payment.
• Unused one-time reports can be refunded within 7 days of purchase.
• Failed lookups: if the first answer of a report fails because of a technical error, the report is returned to your account automatically.
• Duplicate or failed payments where money was taken are refunded in full.

Plans don't renew automatically, so there is nothing to cancel. To request a refund, email support@eximsetu.com with your registered email and Razorpay payment ID. Approved refunds are made to the original payment method within 5–7 working days. A GST credit note is issued for refunded invoices.